A former Southwest Airways customer support agent in Missouri has been charged with theft after he allegedly printed $79,000 in journey vouchers for private use and revenue.
In response to court docket paperwork obtained by Fox Information Digital from the St. Louis County Prosecuting Lawyer’s Workplace, Brooklyn Jones used his standing as a customer support agent for Southwest Airways from August 2023 by September 2023 to swipe journey vouchers.
Jones, who labored at St. Louis Lambert Worldwide Airport, allegedly used earlier passengers’ names and redeemed vouchers for himself, the grievance alleges.
A discrepancy was first picked up by officers who carried out an in-house investigation earlier than turning over the proof to legislation enforcement.
Jones issued a written assertion confessing the allegations, court docket paperwork mentioned. He was additionally keen to relinquish unused vouchers.
Jones additionally led legislation enforcement to his worker locker, the place he allegedly produced 119 vouchers price about $36,300.
The previous worker mentioned he was appearing alone and had bought vouchers on 4 separate events. He mentioned he printed $79,000 in journey vouchers.
Regardless of the written confession, Jones pleaded not responsible Thursday to felony theft.
Southwest Airways declined to supply a press release to Fox Information Digital, saying that they deferred to legislation enforcement.