Dubai Chambers has efficiently hosted the Service Excellence Seminar to empower personal sector corporations to reinforce buyer expertise.
The occasion explored future traits and inspired adopting world finest practices to maintain tempo with the most recent developments in service high quality requirements throughout all enterprise sectors.
The seminar got here as a part of the Service Excellence Programme launched by Dubai Chambers final yr to advertise a tradition of outstanding customer support.
Held over two days at Dubai Chambers’ headquarters, the seminar featured a packed agenda of panel discussions and interactive workshops. The periods supplied corporations with a possibility to realize precious insights from native and worldwide consultants in excellence and study extra in regards to the newest improvements and sensible fashions for growing built-in buyer experiences.
The seminar showcased finest practices in buyer expertise administration and explored the way forward for the sector, together with the function of conversational synthetic intelligence and omnichannel approaches in enhancing buyer interactions.
Discussions additionally lined subjects together with frameworks for growing a buyer service-focused company tradition and the way forward for contact centres, in addition to strategies for measuring buyer expertise, evaluating service ranges, and addressing varied points associated to excellence in customer support.
Individuals had been launched to the Service Excellence Programme, which supplies the personal sector with the chance to judge buyer experiences by means of thriller shopper reviews. Firms registered within the programme obtain shock visits from thriller customers and quarterly analysis reviews.
Dubai Chambers has issued 3,934 thriller shopper reviews throughout H1 2024 for taking part corporations.
The quarterly reviews supplied to individuals spotlight every firm’s strengths and areas for enchancment. The programme is focused at numerous sectors, together with buying malls, leisure and hospitality, speciality retailers, well being and wellbeing, hypermarkets, style retailers, and digital companies.
Firms making use of to hitch the programme are evaluated based mostly on standards aligned with world finest practices, together with department look, coverage and standards, staff, service supply, cost transaction, companies supplied for folks of dedication, and buyer happiness measurement, in addition to bringing added worth to clients by means of digital channels and different service enhancements.
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